Completing your vehicle sale has never been more simple & safe
eBay Secure Checkout is the safe and
simple way to buy your next Vehicle
With eBay Secure Checkout, sellers and buyers are verified, paperwork is automated, title transfer and registration are handled, and funds are securely transferred from buyer to seller. Buyers also have the option to add financing, delivery, vehicle protection, & insurance in a tap or click. eBay Secure Checkout is powered by Caramel Dealer Services, LLC, an eBay subsidiary.
All title & paperwork can be handled through eBay Secure Checkout, saving buyers & sellers headaches and hours at the DMV.
Buyers can add financing, vehicle protection, insurance, & delivery in a tap or click.
With multiple layers of identity verification technology & biometrics, each buyer & seller is verified and authenticated before proceeding.
Payment is digital, secure, & traceable. On top of that, funds are held until the right moment, so buyers know they’ll get what they’ve paid for & sellers know they’ll get paid fast.
How it works
eBay Secure Checkout is powered by and made possible by the services of Caramel Dealer Services, LLC, an eBay subsidiary.
Starting the checkout process is as simple as confirming basic information about your vehicle & seller from eBay.
Safety is everything to us. That’s why buyers and sellers using eBay Secure Checkout are required to verify their identity. All you need is your Driver's License & the ability to take a selfie.
With a few questions, you can get approved for a loan with a top bank. If you don’t want financing, you can skip this step & pay with funds from your bank.
Vehicle service contracts, which are like extended warranties, are optional. Most buyers get one since it can cover expensive repairs and breakdowns.
You can choose to get insurance from a top carrier through eBay Secure Checkout, use existing insurance, or buy insurance directly. Proof of coverage is required before signing documents.
Choose whether you’d like to pick up your vehicle directly from the seller or have your vehicle delivered to you.
Securely link your bank account to pay the amount due at signature. You will review this amount before linking your bank.
eSign your required documents. These documents ensure that your vehicle can be properly registered and title transferred to you.
eBay Secure Checkout is powered by and made possible by the services of Caramel Dealer Services, LLC, an eBay subsidiary.
Starting the checkout process is as simple as confirming basic information about your vehicle & buyer from your eBay sale.
Safety is everything to us. That’s why buyers and sellers using eBay Secure Checkout are required to verify their identity. All you need is your current Driver's License & the ability to take a selfie.
Upload a photo of your title, odometer, and picture of your vehicle identification number (VIN). The rest will be taken care of. If you have a loan or lease, you won’t have to upload a photo of your title.
Securely link your bank account to get paid. Upon delivery of your vehicle or title, you will receive the first half of your payment. As soon as you deliver the remaining item, you will immediately be paid of the remaining funds.
Sign all of your required documents. These documents ensure that title can properly be transferred to the buyer.
eBay Secure Checkout is powered by and made possible by the services provided of Caramel Dealer Services, LLC, an eBay subsidiary.
During the check-out transaction, you will be selling your vehicle to Caramel Dealer Services, LLC, a licensed automotive dealer.
During the secured checkout process, you will be contracting to buy the vehicle from the Caramel Dealer Services, LLC, a licensed automotive dealer.
Buyer will pay a $25 document service fee.
You can click the Cancel button underneath any transaction in your Dashboard until the car is delivered by the seller to the buyer.
Late-sale cancellations are strongly discouraged. If a seller cancels a sale after the buyer has signed their paperwork, a $250 cancelation fee will be applied. At this point, the buyer may have already gone through hard credit inquiries and paid for insurance.
Caramel Dealer Services, LLC, or DBA CDS Auto Sales, is the eBay subsidiary and licensed used vehicle dealer that provides the services offered through eBay Secured Checkout as a vehicle dealer. For this reason, all documents for vehicle sales transactions include the dealership's name and address.
Caramel Dealer Services verifies the identity of every buyer and seller. All you need is your Driver's License if you’re a buyer or any US government ID if you’re a seller and the ability to take a selfie with the camera on your smart device. Following identity verification, you will be asked a few additional questions, like if you are a member of the military community. These questions ensure your vehicle will be properly registered with applicable discounts.
If you don’t pass the identity verification step, you will not be able to move forward and your transaction will be canceled. You will be able to view why your identity was not verified.
Yes, a U.S. based phone number is required for checkout.
Yes, a non-expired U.S. government-issued driver’s license is needed in order to checkout.
No. Financing is completely optional. If you don’t want financing and would prefer to pay for your vehicle in full with funds from your bank, you can simply tap or click “Skip Financing.”
All you need to enter is your preferred down payment amount, preferred loan term, & estimated credit score. You will then be able to view your estimated monthly payment (excluding taxes, fees, & add-ons), down payment, & APR.
The down payment and loan term you enter into the screen with the loan estimator is used for your loan application too. Your preferences are used to best match with available options and return the closest loan approved by third-party lending providers.
Yes. You are not locked into financing by submitting a lending application. You can skip financing at any time.
Yes. You will be able to see estimates before you choose to proceed, and a hard credit check will only occur if you click ‘I AGREE' on the lending application page. This is required and run by third-party lending providers.
Caramel Dealer Services partners with large national banks. You will be shown exactly who will provide your loan on the approval screen.
Third-party lending providers independently review your application and approve you based on their own criteria. Factors like credit history, income and others can all play a role.
Yes, they are financed. The payment amount shown on your initial approval will exclude taxes as fees, as they are not yet calculated. But you’ll see your final all-in payment on your Price Breakdown before you set up payment.
Caramel Dealer Services can’t guarantee loans to every buyer, but lenders will attempt to provide options to customers with past credit issues, including those with low credit scores.
After you buy your car, your lender will send a welcome letter with all of the info you need to set up autopay, make payments and review account information. You can also click on the Previous Transactions section of your Dashboard to find your lender’s contact information right away.
Yes, there is no penalty for early payments.
While you cannot reapply for the same transaction, there are no restrictions to reapplying under a new transaction. However, it may make sense to wait 30 days so any changes in your profile that may impact your lending approval has time to process.
Protection refers to a vehicle service contract (VSC), which is like an extended warranty and protects your vehicle against costly mechanical repairs or unforeseen circumstances. This optional add-on is offered by independent VSC providers and covers various mechanical components and often includes roadside assistance and towing.
Exact coverage varies by vehicle and mileage, and you can click on the More Details link on the Protection step to view all of the items covered.
No. Vehicle Protection is completely optional. Simply tap or click “Skip Protection.”
You can cancel anytime and receive a refund for the unused portion of your plan. Simply go to your vehicle in the Previous Transactions section of your Dashboard, click Protection, and dial the contact number provided to cancel your policy.
Your car’s manufacturer’s warranty is good until expired. The vehicle service contract runs concurrently and depending upon the VSC term you choose, will pick up where the manufacturer's warranty leaves off and may cover repairs excluded from your manufacturer.
Vehicle service contracts are provided by independent VSC providers who specialize in vehicle protection products. Go to the Previous Transactions section of your Dashboard to find your vehicle and click Protection. There you’ll find your provider’s details and contact information to ask questions and make claims.
If you finance your car, you can usually finance a vehicle service contract as part of your monthly payment. You’ll automatically be given this option when available. If not, you will still be given an option to finance vehicle service contract products through a separate lending partner. In this case, you’ll be set up on autopay and receive a welcome letter after your purchase with a link to access account information and make changes.
Buying insurance through eBay Secure Checkout is completely optional. Simply tap or click “Skip Insurance”. However, having insurance for your vehicle is required. You will need insurance coverage before you sign your documents in the Signature step. If you skip this step, you can use your existing insurance or buy insurance directly.
After completing the Insurance step, you will be emailed a copy of your policy details including your insurance ID card.
Caramel Dealer Services connects you to an independent insurance broker with access to over 100 carriers varying dramatically in size and specialty and displays the best quote for you across three common coverage levels. Once you select one and proceed, you have the option to customize coverage to your exact specifications and view other quotes.
You can. When you dial the number on the insurance screen, the agent you speak with will share updated quotes with any desired adjustments, including added cars and other household members.
You can adjust your coverage as soon as you dial the number on the insurance screen. You’ll have the ability to adjust your deductible and liability limits. You can also add cars and other household members. Once set, you'll receive an updated quote from the selected carrier.
Property damage liability pays for property damage you cause someone else up to the policy limits purchased. This coverage is mandated by law in some states and is typically required by lenders or leasing companies.
PIP insurance, also known as “no-fault” insurance, is required in certain states. It pays medical expenses, and in some cases lost wages and other damages regardless of who is at fault in an accident.
Physical Damage Coverage (sometimes referred to as “Comprehensive & Collision” coverage) pays the cost of repairs or replacement of your car, minus your deductible. Collision covers damage to your car from an accident with another car or a physical object, such as a highway median or curb. Comprehensive covers damage to your car from events other than a collision, such as theft, fire, hail, or vandalism. This coverage is typically required by lenders or leasing companies.
Liability Coverage is for accidents that are your fault and is mandated coverage by law in most all states if you own and operate a vehicle on the highways. Bodily injury liability pays for bodily injury you cause someone else up to the policy limits purchased. Liability coverage does not pay for injuries to you or the people in your family. You can buy medical payments coverage for you and your family. Liability coverage does not pay for repairs or replacement of your car whether you are at fault or not. To cover repair and replacement of your own car, you will need collision coverage for accident-related damage and comprehensive coverage for non-accident incidents, such as theft, vandalism, hitting an animal or storm damage.
After completing the Insurance step, you will be emailed a copy of your policy details including your insurance ID card containing your insurance company contact information.
Plaid is a secure and credible service that facilitates payment transactions electronically. Neither eBay nor Caramel Dealer Services has access to your bank account when you use Plaid. Plaid will guide you to use your bank login information to get connected. If you have trouble, you’ll enter your account and routing numbers, and Plaid sends you small deposits to verify and connect your account. Once you confirm the amounts, they’re reversed and you’re set.
No. You will not be charged & funds will not be withdrawn until you sign your documents in the Signature step.
In your Price Breakdown, the total due at signing is the exact amount that you will be charged. This will include the full purchase price of the car and any other selections if you pay in cash. If you finance the car or a vehicle service contract, it will include the down payment for those items.
Your “Same Day ACH” must be submitted and approved before 12:00 PM PT on a business day in order to be sent with a same day effective date. Otherwise it will be sent the following business day.
You cannot. Plaid offers a convenient same-day bank withdrawal for all buyers. Funds are then released to sellers at exactly the right moment for the protection of buyers and sellers. This is more secure than any in-person payment.
Credit cards are not accepted.
Caramel Dealer Services passes through DMV fees to you at no mark-up. These are the fees you pay to transfer your title and register your car whether or not you use eBay Secure Checkout.
As long as your transaction is canceled before your car is picked up by you or your transporter, you’ll receive a full refund, which can take 7-10 business days depending on your bank’s processing time. After the car is picked up, the sale is no longer cancellable.
Upon delivery of your vehicle or title, the first half of your payment will be paid. As soon as you deliver the remaining item, the remaining funds are paid. If within banking hours and early enough in the day, funds will arrive the same day. Otherwise, they’ll arrive the next business day. If your buyer picks up their car directly, make sure they click the button in their Dashboard to confirm pick-up before they drive off to ensure you’re paid promptly.
In the Payment step, you will connect your preferred bank account to Plaid. You account will be authenticated, allowing for quick and secure payments. In-person payments are not allowed.
In your Price Breakdown, the amount listed under “You’ll be Paid” is the exact amount that you will be paid.
You are only charged a fee, which is $250, if you cancel after your buyer has signed their documents. At this point, the buyer may have gone through hard credit inquiries and paid for insurance.
You should be able to receive a refund, though you’ll get it from the company that sold your vehicle service contract. Contact them directly to cancel once you complete your sale.
No problem. Your loan or lease will be paid off and you’ll automatically be paid the difference between your sale price and the payoff amount. Once a loan payoff is submitted, it takes on average 5 to 10 business days for the lender to reflect the payoff. During the checkout process, loans and leases are reviewed, and your lender or lessor will be confirmed, along with your payoff amount. If you owe more than the price of your car minus any fees, you will be charged the difference and must pay the full amount owed to your lender. If you owe more than your sale price minus fees, financing or payment plans cannot be provided for this amount.
The amount you need to pay your existing lender or lessor will sometimes be automatically retrieved and shown during checkout. However, pay-off amount may be changed upon double-checking and confirming with your lender or lessor directly. If a different pay-off amount is determined, we’ll update this number to correct it so your title can be free and clear.
You will receive an email with all of the documents you signed. You will also be able to access them anytime in the Previous Transactions section of your Dashboard.
If any of your registration documents need to be notarized, you will be automatically linked to notarize.com during the Signature step. You’ll be connected with an online notary, sign and notarize the forms, and then be linked back to the eBay Secure Checkout to complete checkout. The fee for notarize.com is $25, and Caramel Dealer Servcies does not mark up this service.
You can chat with the support team. The form will be resent to you directly through Docusign.
Buyers: Documents required to complete your purchase are automatically populated, which makes it possible to properly transfer the title to you and register you in your state. There are other documents that only certain buyers sign as they are based on optional selections made during checkout. When you sign documents using eBay Secure Checkout, you are in fact buying the car from Caramel Dealer Services, an eBay subsidiary that operates as a licensed dealer to complete the sale, title transfer, and handle registration.
Sellers: Documents required to complete your sale are automatically populated, which makes it possible to properly transfer the title to the buyer. When you sign documents using eBay Secure Checkout, you are in fact selling your car to Caramel Dealer Services, an eBay subsidiary that operates as a licensed dealer to complete the sale, title transfer, and handle registration for the buyer.
Caramel Dealer Services, LLC, or DBA CDS Auto Sales, is the eBay subsidiary and licensed used vehicle dealer that provides the services offered through eBay Secured Checkout as a vehicle dealer. For this reason, all documents for vehicle sales transactions include the dealership's name and address.
Caramel Dealer Services needs to complete the Buyer’s title reassignment section on the back of your seller’s vehicle title and other potential DMV forms in order to transfer title and register you. To do that on your behalf, you’ll need to first sign the Power of Attorney document. Once all signatures have been completed, this power of attorney will be submitted to the DMV within the registration and title package.
Depending on your state, this typically takes anywhere from 60-90 business days from the time they receive the title and complete registration package. Provided title and other documentation required to process the title transfer are received, Caramel Dealer Services typically submits those documents to your state within the first 30 days following completion of the sale. Your state may require the submission of documents sooner. All major holidays should be considered. Your title will be sent from the DMV to the address you provided.
The title must then be transferred to your name, proving to the DMV you are the current owner of the vehicle. This will prevent any delays in paperwork and processing times with the DMV. In some cases, DMV forms can be sent directly to the title owner so that you can avoid transferring the title.
If you do not have a lien on your title, you will need to apply for a duplicate title through your state DMV. This title will be needed to show proof of ownership during your checkout process and will also need to be physically sent to Caramel Dealer Services prior to payment.
This ensures that Caramel Dealer Services can successfully register and transfer title to your buyer. If the car has been picked up, you will be paid upon receipt.
In some cases you need to notify your DMV that you’ve sold your car, which you can often do on their website. If your DMV asks you for an address for Caramel Dealer Services, you can use the Caramel Dealer Services address printed on your sale documents.
Based on your state's guidelines, you were sent the appropriate number of temporary registration tags to affix to the front and/or back of your vehicle. If you’ve received only one, then your state only requires you to place it on the back of your vehicle. If you’ve received two, then your state requires you to place them on the front and back of your vehicle. Typically, these are placed in the same place as your license plate. If you have a plastic sleeve to place these in, you should use it. Although this is not mandatory, this will help protect your tags until your permanent registration and license plates are received. You can print the temporary registration out on standard paper.
Caramel Dealer Services, LLC DBA CDS Auto Sales is a licensed dealer in this state, and that is the specific dealership location from which you bought the car. At the same time, Caramel Dealer Services works with your state’s DMV to get your permanent plates and registration issued ASAP in your home state.
Your temporary registration is valid for 40 days unless otherwise specified on the temporary registration you received.
If your temporary registration is set to expire in less than 5 days, please contact Caramel Dealer Services for an additional one.
Caramel Dealer Services will handle all of the registration and title paperwork processing on behalf of you and your lender, if applicable. This includes out-of-state transactions. Most, if not all, DMV forms are signed by you during your checkout process. The appropriate DMV fees will also be collected at this time. These DMV forms, fees and your seller’s title are all submitted to the DMV in order to complete your registration, issue your license plates and your vehicle title. If for some reason additional information, forms, and/or fees will be needed, a Title & Registration Specialist will be in contact with you.
Yes, if this is something you prefer to handle on your own, it can be accommodated. But this option is not available if you reside in a state where Caramel Dealer Services is licensed as a vehicle dealer. Also, Caramel Dealer Services will need to transfer the seller’s title into your name and list the appropriate lienholder, if applicable, before doing this. This will take several weeks depending on your state. Once this occurs, the title will be sent to you, or your lender, from your state DMV’s office. Once the title is received, you can complete the registration process yourself.
Depending on your state, this typically takes 45-60 business days from the time they receive a complete registration package. All major holidays should be considered. Your registration and license plates will be sent from the DMV to the address you provided Caramel Dealer Services.
As soon as Caramel Dealer Services is made aware that your registration and license plates have been issued, you will be sent a notification with an estimated time of arrival.
This is great news! Depending on your state, you’ll receive 1 or 2 license plates, registration and license plate stickers. Apply the license plate stickers to your license plates and install your license plates on your vehicle. If you only receive 1 license plate, install it on the back of your car. Keep the registration in your vehicle. Safe driving!
DMV fees and state taxes are not marked up. Caramel Dealer Services uses a national service to calculate these charges as precisely as possible. If the estimates charged end up being too high, you will be refunded the difference.
Your state requires that your vehicle be inspected for emissions, safety and/or to ensure the VIN# is correct. For Caramel Dealer Services to register and title your vehicle, the vehicle must “pass” this inspection. The report is needed to send to the DMV as proof of completion and passing your state's protocol.
Certain states require that a vehicle being registered for the first time in their state or a vehicle that has changed ownership complete these inspections. Not until these are completed and passed can your vehicle then be registered.
Yes, as long as your car qualifies, which will be checked and determined as part of the process. In this case, please note that depending upon your state, you may have limited usage of your classic/vintage vehicle. In most cases, the vehicle can only be operated as a collector’s item, including participation in club activities, exhibitions, tours, parades, and can not be used for general transportation purposes.
Your state requires additional forms in order to register your vehicle. Please complete and email or chat the form to Caramel Dealer Services as soon as possible to avoid added delays in completing your registration.
Unfortunately, states require you to have a residency where you register your car.
We’re sorry to hear this. In most cases, you as the registered owner can apply for replacement registration and/or license plates through your state DMV’s online portal for a fee.
If necessary documents or requirements that are required to title and register your vehicle are unable to be obtained, you will be sent a title package in order for you to complete your title transfer and register your vehicle at your local DMV office. You’ll need to go to your local DMV and submit the package for processing.
No. Under no circumstances should you hand over your title, and it is recommended you do not bring your title. You will be provided a prepaid label to send Caramel Dealer Services the title so that the title can properly be transferred and your buyer can be registered.
Please remember to remove all of your personal belongings from the car but leave any manuals, keys and equipment you received with it or otherwise communicated would be included. Always include charging cables with electric cars. Under no circumstances should you deliver your vehicle title to your driver or buyer. If you have your title, you’ll send it directly to Caramel Dealer Services using the prepaid label sent to you.
If you hand the vehicle directly to your seller, just make sure to include the items you received with the car. If your car is picked up by a transport company, they should always complete an inspection and ask you to sign a bill of lading, which records any damage prior to pick-up.
If your buyer is picking up the car, please contact them directly. If your car is being delivered to your buyer, please contact Caramel Dealer Services’ shipping partner at: support@runbuggy.com or 1-888-872-8449.
That’s not required or prohibited, and so it’s entirely up to you. Your buyer is able to cancel a transaction up until the time they or their transport driver leaves with the car. So if your buyer requires one, it can be important to allow a test drive in order to complete your sale. Safety first. Please make sure you are and feel safe during any test drive. Bring someone with you if you can. And don’t travel too far or for too long.